Customer commitment to data protection and privacy
Protecting personal data and your privacy is of greatest concern for Sorah Enterprise. In this Privacy Notice we want to give a clear, concise, and transparent communication on the collection, use, processing, storing etc. of personal data relating to customers of Sorah Enterprise.
Within the meaning of this Privacy Notice “customer of Sorah Enterprise” means former, current and potential customer or user of a product or service offered by Sorah Enterprise.
Principles
Sorah Enterprise manifests its commitment to privacy and data protection by embracing the following principles.
SORAH uses personal data lawfully, fairly, correctly and in a transparent manner.
SORAH collects no more personal data than necessary, and only for a legitimate purpose.
SORAH retains no more data than necessary or for a longer period than needed.
SORAH protects personal data with appropriate security measures.
Why do we process your data?
We use and process your personal data in connection with you for example, buying our products online, visiting our website or contacting customer service. Examples of personal data are full name, address, e-mail address, telephone number, payment information, purchase, order and usage history, IP address, member id and other case-related information (eg information that you provide when contacting our customer service).
Under each specific section of this Privacy Notice you will be informed of the purpose for each relevant processing of information.
Who is responsible for processing of your personal data?
The Malaysian company, Sorah Enterprise is responsible for the processing of personal data within the scope of this Privacy Notice. Under each specific section of this Privacy Notice you will be informed about the allocation of responsibilities and the modalities for the execution of rights.
Under each specific section of this Privacy Notice you will be informed about who is responsible for processing your personal data, the allocation of responsibilities and the modalities for the execution of rights.
The following entity will be Data Controllers in relation to you:
Identity of Sorah Enterprise:
SORAH Enterprise
Company register: SSM
Company Registration No.: 202103261204 (IP0561503-A)
The named Sorah Enterprise above are throughout this Privacy Notice individually or collectively referred to as “SORAH”, “we” or “us”.
Under certain circumstances the responsibility for data protection and your privacy is shared with third parties, such as banking and financial institutes, postal services or electronic communication providers. More information can be found under each specific section of this Privacy Notice.
Where do we process your data?
The personal data that we collected from you is generally stored within a country of South East Asia or the Association of Southeast Asian Nations (“ASEAN”) but may also, whenever necessary, be transferred to and processed in a country outside of the ASEAN. Any such transfer of your personal data will be carried out in compliance with applicable laws and without undermining your statutory rights.
Who has access to your data?
Your data may be shared within Sorah Enterprise.
In addition, we may also disclose personal data to third parties, if we have reason to believe that using or disclosing such information is necessary or advisable to: (i) conduct investigations of possible breaches of law; (ii) identify, contact, or bring legal action against someone who may be violating an agreement they have with us; (iii) investigate security breaches or cooperate with government authorities pursuant to a legal matter; or (iv) to protect our rights, safety or property, including the prevention of fraud.
We reserve the right to transfer any personal data we have about you in the event that we merge with or are acquired by a third party, undergo another business transaction such as a reorganization, or should any such transaction be proposed.
What is the legal ground for processing?
SORAH is not allowed to collect, process, use, store etc. personal data without a valid legal ground. Lawfulness may be derived from your consent, by contract, statutory obligations or from our legitimate interest as a business. For each every specific process purpose of processing of personal data we collect from you, we will inform you about which legal ground that will apply, and what rights you are entitled to exercise. whether the provision of personal data is statutory or required to enter a contract and whether it is an obligation to provide the personal data and possible consequences if you choose not to.
Which rights do you have?
Right to access:
You have the right to request information about the personal data we hold on you at any time. You can contact SORAH that will provide you with your personal data via e-mail.
Right to portability:
Whenever SORAH process your personal data by automated means based on your consent or based on an agreement you have the right to get a copy of your data in a structured, commonly used and machine-readable format transferred to you or to another party. This only includes the personal data you have submitted to us.
Right to rectification:
You have the right to request rectification of your personal data if they are incorrect, including the right to have incomplete personal data completed. If you have a SORAH account you can edit your personal data under your account.
Right to erasure:
You have the right to erase your personal data processed by SORAH at any time. Your request may be hindered if any of the following situation apply:
*you have an ongoing matter with Customer Service
*you have an open order which has not yet been shipped or partially shipped
How do you exercise your rights?
We take data protection very seriously. If you wish to exercise your rights as set out above or if you have any questions about our privacy policy or our processing of your data, you can contact us at any time on our Instagram Page https://www.instagram.com/sorah_my/
If you have a SORAH Account, you can exercise your right to access, portability and rectification under your account pages, where you also can delete your account.
Acknowledgement and consent
By completing an order, creating an account, you acknowledge that you have read and understood this Privacy Notice and agree and consent to the use, processing, disclosure and transfer of your personal data by us as described in this Privacy Notice.
Updates to our Privacy Notice:
We may need to update our Privacy Notice. The latest version of the Privacy Notice is always available on our website.
